Level 2: We are Now Open and Shipping Orders: Please Read This First
Posted on April 30 2020
We are now at Alert Level 2 on the COVID - 19 alert system.
This means that by adhering to social distancing, safety and hygiene practices over and above the MOH recommendations we are now able to open our main office and warehouse and safely ship your orders within New Zealand.
While we are now open, delays are still to be expected:
- Couriers are slow right now and may take 3-5 days to deliver this week
- Due to courier delays, Live Plants have only started shipping again as of 2/6/20. As we have a large volume of plant back-orders to ship, please be patient. We will send tracking once we ship.
- Customs and UPS are playing silly buggers, slowing stock down further than necessary.
- Our stock is somewhat limited due to international and local shipping delays but we are doing our best to keep our site up to date.
We understand your order is very important. Please understand we also have many other important orders to process also. Please avoid sending follow up emails. All orders are being processed in the order received. In the event an item is out of stock you will be refunded. Please be patient and rest assured we are on to it and will get all orders out as quick as we can.
No International Orders Until Level 1.
Please note for the time being we are only able to ship orders within New Zealand. If you are outside New Zealand please leave ordering at least until New Zealand is out of Alert level 2. This includes both retail and wholesale orders.
Live Plant Delays
Now shipping live plants again. Thanks for your patience.
Thanks so much for your support,