Level 1: We are Now Open and Shipping Orders: Please Read This First

Posted on April 30 2020

Level 1: We are Now Open and Shipping Orders: Please Read This First

We are now at Alert Level 1 on the COVID - 19 alert system.

This means we are now able to open our main office and warehouse and safely ship your orders within New Zealand.

Delays Expected

While we are now open, delays are still to be expected:

  • Couriers are slow right now and may take 3-5 days to deliver.
  • Due to courier delays, Live Plants have only started shipping again as of 2/6/20. As we have a large volume of plant back-orders to ship, please be patient. We will send tracking once we ship.
  • Customs are up to every trick in the book, slowing down some product lines and resulting in shortages, especially of vaporizers..
  • Our stock is somewhat limited due to international and local shipping delays but we are doing our best to keep our site up to date.

We understand your order is very important.Please avoid sending follow up emails. All orders are being processed in the order received. In the event an item is out of stock you will be refunded. Please be patient and rest assured we are on to it and will get all orders out as quick as we can.

International shipments resume

We are now shipping international orders once again. This includes both retail and wholesale orders.

Live Plant Delays

Now shipping live plants again. Thanks for your patience.

Thanks so much for your support,
Team MindFuel

1 comment

  • Kimberley l marsh: June 29, 2020

    I brought a kanna plant while in lockdown but it hasn’t arrived yet. Coukd yiu follow up on this please.

    Kind regards,

    Kimberley

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