Shipping Information
Welcome to our Shipping Page! We’re committed to providing fast, reliable, and discreet delivery both within New Zealand and internationally. Here’s everything you need to know about our shipping options, costs, and policies.
New Zealand Orders
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FREE Shipping: Enjoy FREE tracked shipping via NZ Couriers on all orders over $45.
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Flat-Rate Shipping: Orders under $45 incur a $5 postage and handling fee at checkout.
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P.O. Box Deliveries: Orders to P.O. Boxes are shipped via NZ Post, as NZ Couriers does not deliver to these addresses. Note: Live plants and clones cannot be shipped to P.O. Boxes.
International Orders
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Get a Shipping Quote: Please email us your order details for an accurate shipping quote.
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Standard Shipping: We use NZ Post International Airmail, a reliable service (untracked).
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Tracked & Express Shipping: Prefer tracking? We offer tracked services via DHL Express or Economy at your expense. Just let us know when placing your order, and we’ll confirm the cost.
Delivery Times
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Domestic Orders: Orders placed before 3 PM are typically dispatched the same day with overnight courier for next-day delivery. While we strive for speed, some orders may require an extra 1-2 days to process.
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International Orders: Dispatched within 1-5 working days. Delivery generally takes 5-10 working days, but please allow up to 21 working days depending on your location.
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Order Processing: If we cannot ship your order within 5 working days, we’ll contact you directly. Kindly allow a few days for processing before inquiring about your order status.
Orders with Live Plants, Cacti, and Clones
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Delivery Time: Please allow 4-12 weeks for live plant, cacti, and clone orders.
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Tracking: We will provide tracking details once your order is dispatched.
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Export Restrictions: We do NOT ship live plants, cacti, or clones internationally.
Multiple Item Orders
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Split Shipments: To speed up delivery, we may ship multiple items separately at no extra cost to you.
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Tip: For faster processing, consider placing separate orders for live plants/clones and other products.
Discreet Packaging
Your privacy matters. All orders are shipped in plain, unmarked packaging:
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Domestic Orders: Only your name, address, and our discreet return P.O. Box are visible. We can omit the return address upon request.
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International Orders: Shipped using a low-profile return address. Product descriptions are kept low-key for added discretion.
Customs, Duties, and Legal Compliance
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New Zealand Customers: All our products are 100% legal within NZ.
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International Customers: Please verify the legality of our products in your country before ordering. We are not responsible for customs issues, import duties, or seizures.
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Important: Laws vary by country, and we cannot guarantee up-to-date knowledge of every region's regulations. If unsure, consult your local customs office or legal advisor.
Questions?
Need help with your order or shipping options? Contact us anytime, and we'll be happy to assist!