Email issue now resolved. Did you email us over the last few days?

Posted on September 21 2021

Email issue now resolved. Did you email us over the last few days?

Dear valued MindFuel customer,

Did you email us over the last few days?

If so, we may not have received your email.

It appears sometime Friday our email overloaded and we stopped receiving new emails. We resolved this issue this morning (Tuesday 21/09/21), after firstly thinking it was an issue with our new computer.

While this issue is now sorted and we are again receiving emails as normal, it appears we may not have received any emails sent over the last few days.

If you have emailed us since late last week and we have not responded this is the reason why. Please resend your email to us now and our customer service team will help you shortly.

We apologize for any inconvenience this may have caused.

Have a good one,
Team MindFuel

10 comments

  • Tim Fletcher: December 08, 2021

    Good morning,

    In mid November I mad an ORDER #10125. I am well aware it takes time to fill this order. My concern is that I may be away on holiday when it is despatched. Could you please contact me before delivery to make sure that I am at home before sending? This applies to a short period before Xmas and in the new year.

    Many thanks in advance,
    Tim

  • Team MindFuel: November 23, 2021

    Re: Peggy – Hopefully in 2022, we are winding down the plants for the year now, only shipping open orders.

  • Peggy: November 23, 2021

    Hi there
    I am after some pereskiopsis plants. When will you get more stock in for sale?

    Thanks

  • Team MindFuel: November 04, 2021

    Re: Louis – Hi, Sorry we do not export any of our live plants. New Zealand orders only. Thanks anyway.

  • Louis: November 04, 2021

    Do you ship salvia to Thailand?

  • Team MindFuel: October 25, 2021

    Re: Kirsty – Thanks so much for your order. This was dispatched with NZ Couriers 20/10/2021.

    You never included an email with your order so we could not send tracking. Phone tracking is coming but not available yet.

    Your parcel will likely arrive tomorrow as today is Labor day holiday.

    Please just email our customer support team at sales@mindfuel.co.nz if need any further help.

    Have a good one,
    Team MindFuel

    Re Clayton – You can purchase Terpene Drops right here in our VapeHerbs collection:

    https://mindfuel.co.nz/collections/vaporizer-aromatherapy

    Please email our customer support team at sales@mindfuel.co.nz if need any further help.

    Have a good one,
    Team MindFuel

  • Clayton Christie: October 25, 2021

    I’m enquiring about terpene drops where can I purchase these from can someone contact me please

  • Kirsty Gray: October 25, 2021

    Hi I placed an order Monday .. just wondering if you received it ?
    Thanks

  • Team MindFuel: September 30, 2021

    Re: Jelte – Our previous supplier stopped offering Betel nut. We hope to find a new supplier soon. If you email sales@mindfuel.co.nz we can let you know when we have stock. Thanks.

  • Jelte buddingh: September 30, 2021

    Hi,

    Im interested in the betel nuts. When will you have them in stock again??

    Kind regards Jelte buddingh

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