Terms & Conditions

High there! Thanks for checking out the terms and conditions of mindfuel.co.nz (the “site”). By using this site you are agreeing to follow and abide by our terms and conditions and to our privacy policy. By agreeing to our terms and conditions you agree that you are also an authorized user of the credit or debit card used to make your purchase and that there are sufficient funds to cover the cost of the goods. It is your responsibility to inform us of any changes to these details as soon as possible. This does not affect your statutory rights as a consumer.

We may revise our Terms and Conditions and Privacy Policy at any time without notice to you.


By placing an order you are verifying you at are least 18 years of age and are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our 'Shipping Options' page for further information.


When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card or verified your bank deposit or POLi payment.


All prices are as stated on the Website but MindFuel reserves the right at any time to revise the price of goods without notice.

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and let you know we are cancelling the order. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.


Please note that there are certain items for sale that will be excluded from all promotions and discount codes. Sale items and gift vouchers are excluded from promotional discounts. Gift vouchers can only be redeemed for products from mindfuel.co.nz and can not be exchanged for cash.


All products sold on this site are legal to sell in New Zealand and are intended for legal uses only. We strongly discourage any illegal or unethical use of our products. We reserve the right to cancel any orders that we believe may be misused in any way, legal or otherwise.


Sales for live plants, clones and cacti are final. Think carefully before ordering live plants, clones or cacti: These products are prepared to order therefore no refunds are given if you change your mind. These products take approx. 4-12 weeks to prepare and dispatch, but may take a little longer over Winter. While in extreme unforeseen circumstances we may consider offering you a store credit at our discretion, we will not refund simply because you change your mind or are not patient enough to allow mother nature to do her thing. Please think carefully before ordering these products. Of course you can always email us if you need us to hold your order until a more convenient time.


We do not accept returns of  herbal aromatherapy vaporizers or any other electronic devices such as digital scales, e-cigs and the like, unless there is a manufacturing defect or other fault with the product, in which case you are covered under the manufactures warranty and the consumer guarantees act. We will support you to make a claim with the manufacturer and look after you, but there is a procedure to follow and it will not be sorted overnight. We do not accept returns on devices that function as intended, just because you do not like the product or change your mind. There are plenty of video reviews of these product available online so do the research before you make a purchase. No exceptions so please choose carefully.


We ship worldwide but take no responsibility for packages outside New Zealand. While all our products are 100% legal to sell in New Zealand, some products may not be legal in all countries. For example, some of our products such as seeds or some wooden products may be stopped by Quarantine or customs. For customers outside New Zealand, you must check with your local customs to see if our products may be imported to your area. We take no responsibility for products stopped by customs or any other issues that may occur outside New Zealand. While we do our best to list shipping restrictions on each products page, we can not be expected to keep tabs on the latest regulations that may have changed in every country in the world. All international orders are shipped with NZ Post international airmail. This service is not tracked and you are not covered if anything happens to your package outside New Zealand. If you prefer we can upgrade your order to express service with tracking and/or cover at your expense. If you would like to upgrade you need to submit your order and then email us for a quote before transferring payment.


All natural products sold by MindFuel including but not limited to herbs, extracts and seeds may have been processed on or packaged by equipment that also processes and/or packages other natural products including but not limited to the other natural products found in our product selection. For example some herbs may contain small traces of other herbs.


All photos, images, design, text and logos on this website are copyrighted. Redistribution, republication, or any other form of commercial use of any of this content is strictly prohibited without written permission from MindFuel NZ Limited.